Privacy Policy for Molecular Solution Messaging Services
Effective Date: December 11th, 2020
At Molecular Solution, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our services, including SMS and email communications.
1. Information We Collect
We collect personal information that you provide when you:
- Sign up for SMS and/or email communication.
- Register on our website.
- Participate in surveys or other interactions with our services.
The personal information we collect may include:
- Contact Information: Phone number, email address, name.
- Demographic Information: Gender, location, and preferences you provide.
- Usage Information: Information on how you interact with our messages (e.g., open rates, clicks).
2. How We Use Your Information
Molecular Solution uses the information we collect for the following purposes:
- To send you SMS and email communications about your account, services, and updates.
- To provide transactional messages, including order confirmations, account alerts, appointment reminders, or service notifications.
- To personalize our messaging based on your preferences and usage.
- To improve our services, troubleshoot issues, and enhance user experience.
- For marketing purposes, if you have given explicit consent for promotions or special offers.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information in the following situations:
- With Service Providers: We may share information with third-party service providers who assist us in delivering SMS and email messages (e.g., communication platforms, cloud storage services).
- Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction.
4. Opt-Out and Unsubscribe
You have the right to opt out of receiving communications from us at any time. To opt out:
- SMS: Reply "STOP" to any SMS message.
- Email: Use the unsubscribe link in any promotional email, or contact us directly at Jacob@MolSol.org.
Once you opt out, we will remove you from the respective communication list, but may still send you transactional messages when necessary (e.g., account or service notifications).
5. Data Retention
We retain your personal information only as long as necessary to provide the services you’ve requested or as required by law. If you opt out of receiving messages, we will retain only the minimum data required to respect your opt-out preferences.
6. Security
We take security seriously and implement appropriate technical and organizational measures to protect your data. However, no system is 100% secure. You are responsible for safeguarding your password and access to your devices.
7. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of your personal data.
- Correction: You can update or correct inaccuracies in your information.
- Deletion: You may request the deletion of your personal data under certain conditions.
- Restriction: You can request restrictions on the processing of your data.
- Portability: You may request that your data be transferred to another service provider.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices. If we make material changes, we will notify you via email or an announcement on our website.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: Jacob@MolSol.org
- Phone: 865-804-4166
Terms & Conditions for Molecular Solutions Messaging Services
Effective Date: December 11th, 2020
These Terms & Conditions ("Terms") govern your use of Molecular Solution's messaging services, including SMS and email communications. By opting in to receive messages, you agree to these Terms.
1. Consent to Receive Messages
By opting in, you consent to receive both SMS and email communications from Molecular Solution. These messages may include:
- Transactional messages (order confirmations, account updates, appointment reminders).
- Promotional messages (offers, discounts, and updates on new services).
You acknowledge that your consent is not a condition for any purchase of goods or services.
2. Message Frequency
The number of messages you receive will vary depending on your interaction with our services and any subscriptions you’ve selected. Message frequency for:
- Transactional SMS or emails: Sent as necessary based on your account activity (e.g., order confirmations).
- Promotional SMS or emails: Sent periodically, depending on your subscription preferences.
3. Message and Data Rates
Standard message and data rates may apply for SMS communications, as determined by your mobile service provider. Molecular Solution is not responsible for any fees associated with SMS usage. Email messages do not incur additional data charges.
4. Opt-Out
You can opt out of receiving communications at any time:
- SMS: Reply "STOP" to any SMS message to unsubscribe from further text messages.
- Email: Use the "unsubscribe" link included in any promotional email, or contact us directly to opt out of email communications.
Please note that even after you opt out, you may still receive transactional messages necessary for your use of our services (e.g., account or service notifications).
5. Privacy and Data Use
Your personal information, including your phone number and email address, is collected and used in accordance with our Privacy Policy. By opting in to receive communications, you consent to the collection and use of your information as outlined in that policy.
6. Liability and Indemnification
Molecular Solution strives to ensure the reliability of its messaging services, but we do not guarantee that messages will be delivered or that delivery will be timely. By using our services, you agree that Molecular Solution is not liable for:
- Delays in message delivery.
- Message failures due to issues outside of our control, such as network outages.
- Unauthorized access to your account or messages.
You agree to indemnify and hold Molecular Solution harmless from any claims arising from your use of our messaging services or any violation of these Terms.
7. Modifications to Terms
Molecular Solution reserves the right to modify these Terms at any time. We will notify you of any material changes by sending an email or SMS, or by posting an announcement on our website. Continued use of our messaging services after such changes constitutes your acceptance of the new Terms.
8. Contact Us
If you have questions or concerns about these Terms, or if you would like to update your preferences or information, please contact us:
- Email: Jacob@MolSol.org
- Phone: 865-804-4166